FAQs

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. 

Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.

You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 2-4 business days for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order.

If The product is out of stock in our inventory, we need to transfer it from the factory.It will take 5-9 business days to be processed.

You can cancel your order within 24 hours of placing order.

Please contact us for the cancellation request.

Please note that cancellation requests is not 100% guaranteed and there will be a cancellation fee - 15% of the total payment (shipping included) for all cancellations. Refund will be issued back to the original payment method only.

If your order hasn't shipped yet, we can change your address for you!Once the order has been shipped, we are not able to modify your shipping address.

However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

- Returns request will only be accepted within 30 days of the delivery date.

- The goods being returned must be unused and in their original condition with the tags attached.

- Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.